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Privacy Policy

Last Updated: 5 March 2025

Fris Foods (Pty) Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our services, in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

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1. Information We Collect
We may collect the following types of information:

  • Personal Information: Name, email, phone number, delivery location, and payment details.

  • Usage Data: Information about how you interact with our website.

  • Cookies: We use cookies to enhance user experience and track website performance.

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2. How We Use Your Information
We use the collected data to:

  • Process orders and facilitate meal deliveries.

  • Improve website functionality and customer service.

  • Communicate promotions and updates (you may opt out anytime).

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3. Data Protection
We implement security measures to protect your data. However, no online transaction is 100% secure. We comply with POPIA requirements to ensure the lawful processing and safeguarding of personal information.

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4. Sharing Information
We do not sell or share your personal data with third parties, except as required by law or to fulfill your order (e.g., payment processors, delivery services).

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5. Your Rights
You have the right to request access, correction, or deletion of your data by contacting us. You may also object to the processing of your data or request data portability, in accordance with South African privacy laws.

Terms of Service

Last Updated: 5 March 2025

By using our website and services, you agree to the following terms:

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1. Ordering & Payments

  • Orders are placed via our website/ordering platform and must be paid for at checkout.

  • Cancellations or modifications must be made within the specified timeframe.

  • All payments are securely processed in compliance with South African consumer protection regulations.

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2. Delivery & Pickup

  • FRIS FRESH

    • Meals ordered are delivered to designated collection locations.

    • Customers must collect their meals within the specified time window.

    • We are not responsible for uncollected meals after the pickup window.

  • DOORSTEP BY FRIS

    • Meals ordered are delivered to the customer-elected delivery address.

    • Customers will be contacted to confirm a convenient delivery time.

    • It remains the responsibility of the customer to collect their order on the arranged date and time.

    • We are not responsible for meals spoiled if not stored according to product labels.

  • FRIS APPAREL

    • Products ordered are delivered to the customer-elected delivery address.

    • Customers will be contacted to confirm a convenient delivery time.

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3. Refund & Cancellation Policy

  • Refunds are only issued for orders canceled within the allowed timeframe, in accordance with the Consumer Protection Act (CPA) of South Africa.

  • We do not offer refunds for uncollected meals.

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4. Liability Disclaimer
We strive for accuracy in our meal descriptions and nutritional information, but slight variations may occur. We are not liable for allergic reactions or dietary sensitivities.

Allergen Statement

Our meals are prepared in a facility that handles common allergens, including but not limited to nuts, dairy, gluten, soy, and eggs. While we take precautions to prevent cross-contamination, we cannot guarantee an allergen-free environment. If you have severe food allergies, please consider this before placing an order.

Halaal-Friendly Statement

Fris Foods (Pty) Ltd is committed to providing meals that are Halaal-friendly. While our ingredients are sourced from Halaal-certified suppliers, our kitchen is not officially Halaal-certified. We do not use pork or alcohol in our meals. If you require strictly Halaal-certified meals, please consider this before ordering.

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